Breakfast


Scenario 1: Breakfast loaded in current season but not available in new season.


> Contact the supplier to request breakfast rates for the new season.

> If breakfast is no longer offered, confirm with the supplier whether this is effective immediately.

  • If effective immediately:

    • Delete the breakfast

    • Run reports for the affected bookings.

    • Request the supplier to honor affected bookings with breakfast.

    • Add the changes to the tariff sheet

    • Note: Extra Breakfast may only be deleted if we have confirmed and documented that it is not offered in both the current and next season.

  • If not effective immediately:

    • Ticked the breakfast in the internet access and add a reminder to the User Queue so it can be deleted in the next season. 


Scenario 2: If the room is inclusive of breakfast, no need to load breakfast rates—just delete breakfast under “Extras.”  Please make sure that all pax has breakfast rates added on the base rate (usually 3rd pax and above). 


Scenario 3: If breakfast is no longer offered for the current and previous seasons and is still loaded (0 rates and hidden), delete it completely so it will not show in the booking system. 


Groups extra/s:

  • We must retain Extras such as lunch, dinner, porterage, etc. Sometimes these are not included in contract but are requested manually for groups.

  • Just ensure they are ticked in the Internet Access, whether rates are loaded or not.


General Rule for Extras

  • If an extra is not offered in either the current season, the next season, or both, make sure to tick “Internet Access” so it will not display online.


Reminders:

  • Accommodation

    • Extending: Load breakfast rates. If other extras already exist and rates are available in the contract, you may also proceed to load those rates.

    • New Product Build: When creating a hotel shell from scratch, only load the breakfast extra.

  • Non-accommodation

    • Extending: Always load the rates for extras if they already exist and are available in the contract.

    • New Product Build: Only load extras if specifically requested.

    • When creating new service lines (e.g., OPS requests), always check if the extra is applicable to that specific tour.

      For example, if you are creating a service line for Cairns Northern Beaches and you copied a service line from Cairns that has a “transfer” extra loaded, the extra transfer would no longer apply, since the departure point is Cairns Northern Beaches and not Cairns. In this case, adding that extra would not make sense.