To provide an accurate point value for big suppliers like Southern Secrets, Journey Beyond, Kingfisher Bay Resorts, etc., please follow these reminders:
(Big suppliers are those with multiple service lines, complex terms and conditions, and require more detailed work.)
Ticket status – Set a ticket to On Going only when you are actively working on it. Do not use this if you are just checking other tickets or doing unrelated tasks.
Record actions DAILY – Note everything you do (loading, reading/checking, updating, quality control) and add it to the loading/ticket notes.
Loading notes – Record the service lines you worked on a daily basis, including:
Services loaded
Services placed on terminal status
Services flagged as deleted
Ticket notes – Add a summary of your daily actions, such as: (you can just edit the notes, do not add multiple notes.)
Total number of services loaded/terminated/deleted (for reference only; no need for codes if it’s easier or quicker)
Contracts read or reviewed/checked, etc., or any relevant updates made that day
Add screenshots of the loaded service lines per day
Focus on supplier completion – Prioritize finishing the supplier efficiently. You may handle quick tickets (like OPS) as a breather, but only with your TL’s approval.
Unfinished suppliers – If a supplier is not completed within the month, the total time logs will still be recorded and counted toward your productivity. The ticket will remain Pending so you can continue working on it the following month. Please inform your TL so they can log the total time spent for that month. Any additional time logs will then be counted in the following month until the supplier is fully completed.
Why this matters: Recording and updating accurately allows us to track the progress of loading and provide timely updates to our clients.