Frequently Asked Questions

Are group rates generally nett rates?
Group rates are generally nett rates. If the supplier only provides nett rates please add a markup or set it by 10%. If commission levels are advised then...
Thu, 16 Nov, 2023 at 1:42 PM
What Payment Terms should be used when setting up New Supplier? (Currencies)
'14 Days Prior To Service' for all NEW suppliers (except for Third-party suppliers) and only for existing suppliers that only have manual services. ...
Sat, 14 Feb, 2026 at 2:07 PM
Guidelines when handling big suppliers
To provide an accurate point value for big suppliers like Southern Secrets, Journey Beyond, Kingfisher Bay Resorts, etc., please follow these reminders: (B...
Tue, 9 Sep, 2025 at 1:50 PM
Adding Product Pick Up Points
The Product Pick up Points menu allows alternative locations and addresses to be stored against products that have multiple pick-up and drop-off location...
Sat, 14 Feb, 2026 at 3:29 PM