Product Loading User Manuals

How to Close Allocation
Once we receive an email from the supplier advising that rooms are closed out for certain dates, we must immediately update the allocation status in our sys...
Wed, 22 Oct, 2025 at 12:14 PM
When to tick Agent Internet Access?
When we tick Agent Internet Access, this means that rates will be shown on the GowayInbound Website.  Tick whenever we have contracted rates.  ...
Sat, 29 Jun, 2024 at 11:19 AM
Price Codes - When to use IN & DO and how it works back end?
Using IN/DO will have more of a safeguard opposed to NN/DO. The price codes set up under sech debtor will determine which rates is used and in which order. ...
Thu, 11 Jul, 2024 at 3:54 PM
How to load and Update Creditors
Once your log in to your TOURPLAN, click the Hamburger Icon (3 bars) on the upper left side of HOME. Go to FINANCIALS and select CREDITORS ...
Fri, 3 Apr, 2026 at 5:23 PM
How to load and update Product Setup
After logging into your Tourplan, click the menu bar located at the top left of the Home page. Under the Products section, select "Product Se...
Wed, 22 Oct, 2025 at 9:05 PM
How to add images on new suppliers
When loading new suppliers, we should add images so it will show on our website. Kindly see below example:  Note: this is only allowed on suppliers that is...
Wed, 7 Aug, 2024 at 1:31 PM
Setting up supplier confirmation links
Tourplan now generates automated requests that include a link to all operators.  The link provides our supplier partners the ability to instantly confir...
Thu, 16 Oct, 2025 at 3:13 PM
How to create an allocation from scratch
If the supplier has provided allocations—either in the main contract or a separate agreement—you will need to create a new allocation setup from scratch ...
Mon, 27 Oct, 2025 at 11:58 AM
How to extend Allotment/Freesell
When there's an existing allotment/freesell in the system and you'll load the next allotment for next season, we call this action as "extending...
Mon, 25 Aug, 2025 at 4:01 PM
Procedure when handling 'Extras'
Breakfast Scenario 1: Breakfast loaded in current season but not available in new season. > Contact the supplier to request breakfast rates fo...
Fri, 5 Sep, 2025 at 11:57 AM