Guide Articles for Accom Team

How to load 3rd Party (Expedia/Booking.com)?
Objective: To minimise the amount of one-off suppliers we individually deal with. Expedia and Booking.com will be used for all non contracted one-off produ...
Tue, 8 Apr, 2025 at 1:35 PM
TERMINAL STATUS - INVENTORY ONLY CONNECTION
In connectivity, we have the type of connection called "Inventory Only", where in usually we map rate plans on the existing service lines with con...
Mon, 11 Mar, 2024 at 1:00 PM
Apartments - Loading Procedure
What is an Apartment in this context?         A 2 Bedroom with at least 4 pax or any room type that can accommodate 5 pax or more are considered Apartment....
Tue, 4 Jun, 2024 at 6:27 PM
Special offers and Dollar Sign
No need to include the “$” sign for specials.   For the below example, you can just rename it “Italian Honeymooners Special”   Same goes for the “rat...
Tue, 28 May, 2024 at 9:10 AM
What type of Special Offers/Value Add should be loaded in Tourplan?
We have also come up with a general rule for loading specials. All offers that have a rate reduction or include complimentary add Ons (eg breakfast) must be...
Thu, 30 May, 2024 at 1:48 PM
Are special character's allowed in Supplier Name?
Accounts have raised an issue where transactions are bouncing back due to special characters used in the supplier names. We will need to revert back to o...
Sat, 1 Jun, 2024 at 11:16 AM
When do Ops use supplier's booking portal and how it works?
The team may use this procedure opposed to sending an email request out of the system and have to wait a for a reply. By logging into the suppliers portal, ...
Tue, 4 Jun, 2024 at 9:24 AM
Tentation & Mosaique Tour Series – Loading Procedure | Reminders
1. Load only the dates as noted in the table, blackout the dates in between. Please make sure to read the whole email and load as requested. There could be...
Thu, 8 May, 2025 at 8:55 AM
What to do with Bank Details when there's Change of Ownership?
DO NOT REMOVE BANK DETAILS EVEN IF INSTRUCTED BY PRODUCTS.  Products has been informed about this but might forget and still instruct sometimes. Please kno...
Sat, 29 Jun, 2024 at 11:33 AM
Wordings and Format for Creditors - ACCOMMODATION
WEB CLEANING LIST FOR Accommodation AC   Child policy: (Add Validity/Fiscal Year) 1 child under 20 years sharing a room with 2 adults using existing bed...
Thu, 3 Oct, 2024 at 3:37 PM